Privacy policy

Lukali & Co

Last updated: August 17, 2025

This Privacy Policy explains how Lukali & Co (“we”, “us”, or “our”) collects, uses, and safeguards your personal information when you visit our website, make a purchase, or otherwise interact with us. By using our site or services, you agree to the practices described below. If you do not agree, please do not use our site.

🔄 Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or business operations. Any updates will be posted on this page with a revised “Last updated” date.

📋 Information We Collect

We collect personal information necessary to provide you with our products and services. This includes:

  • Contact details: name, email, phone number, billing/shipping address.

  • Order details: purchase history, payment confirmation, returns, and exchanges.

  • Account details: usernames, passwords, and security information (if you create an account).

  • Shopping behavior: items viewed, added to cart, and wishlist activity.

  • Customer support: information you provide when contacting us.

  • Technical data: device type, browser, IP address, and site usage (via cookies and analytics).

🍪 Cookies & Tracking

Like most websites, we use cookies and similar technologies to:

  • Power and improve site functionality.

  • Remember preferences and settings.

  • Analyze visitor activity to improve our services.

  • Deliver tailored marketing and advertising.

You can control cookies through your browser settings, but disabling them may affect site performance.

🎯 How We Use Your Information

We use your information to:

  • Process and fulfill orders.

  • Communicate about your purchases, returns, or support requests.

  • Improve and personalize your shopping experience.

  • Detect and prevent fraud or unauthorized activity.

  • Send promotional emails or marketing (you may opt out anytime).

🔐 How We Share Information

We only share your information as necessary to provide services, including with:

  • Trusted service providers (Shopify, payment processors, shipping partners).

  • Marketing partners (to provide relevant ads and promotions).

  • Legal and regulatory authorities (if required by law).

We do not sell personal data.

👶 Children’s Privacy

Our services are not directed toward children under 16. We do not knowingly collect their data. If you believe your child has provided us with personal information, please contact us for removal.

🌎 International Users

Your information may be transferred and processed outside of your country (including in the United States) by us and trusted service providers. We use standard safeguards to protect this data.

⏳ Data Retention

We keep your personal information only as long as necessary to provide services, meet legal obligations, and protect our business.

✅ Your Rights

Depending on where you live, you may have rights to:

  • Access the personal data we hold about you.

  • Request corrections or deletions.

  • Opt out of marketing communications.

  • Request a copy of your data in portable form.

To exercise these rights, please contact us using the details below.

📞 Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights:

Lukali & Co
1945 West Vista Way, Vista, CA 92083
📧 lukaliandco@gmail.com

📞 (760) 884-9090